The internal operations product are very important to the company since it enables the scale and growth of the company and also ensure better customer experience
The internal operations product tend to serve the following main goals:
Shorten the pipeline – faster time to value for the customer
Widen the pipeline – support higher number of customers simultaneously
Strengthen the pipeline – make the end result more accurate and consistent
Principles while building the internal products:
Accuracy of action vs time of action
It is a trade-off between how accurate the task should be against how fast a particular task should be completed in a given timeframe
The selection will be based on the operational need that you need to optimize for
Eg. accuracy might be important in the analytical product where the decisions are critical for operational tasks, however time of action might be important in a process oriented cycle where there are number of steps to be executed and time is important factor to reduce labor costs
Ease of use vs more functionality
More the number of functionalities in the product, lowers the ease of use and also requires higher costs involved in training the operations teams
The complexity also increases with the increase in the number of flows within the product
Above framework helps in deciding which category the product falls into and what needs to be done to get it to the “Ease of use zone”
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