Reference:

https://medium.com/@charlenedavidoff/mastering-the-art-of-product-communication-46aa7a07ed7a

Summary:

• The cross functional communication has 4 dimensions:
  • What are we saying? (Content)
  • To whom we are saying? (Audience)
  • When we are saying? (Frequency/Timing)
  • How are we saying? (Format)
• Content:
  • Write down the list of questions that get asked frequently
  • Try to categorise the questions together
  • Focus on the questions related to delivery and discovery
• Audience:
  • Identify teams or groups of people who should know about a topic
  • Narrow it down to the key people within those interested group
  • Categorise them in terms of level of interest
• Timing:
  • Two categories: 
    • Communicating when as soon as something happens
    • Can wait later based on the past or upcoming events

• Format:
  • Intent vs Granularity
    • Intent: Information passing vs decision making
    • Granularity: Low level vs high level